Maximum Hospitality – Minimal Contact: Serving Your Guests in the Era of COVID-19
People are starving for human connection and restaurants remind people of their pre-Covid life and they are excited to return. But what operators in other markets have realized is that their guests are either compliant or rebellious, so we need to be more tuned in to our guests’ behavior than ever. On this webinar, Beatrice Stein and Kate Edwards, both hospitality service experts, and Mashama Bailey, a James Beard Award-winning chef and operator, will discuss various aspects of the guest experience and where guest and staff comfort align and fall apart.
Beatrice Stein, Beatrice Stein Consulting, LLC
Mashama Bailey, James Beard Award-Winning Chef
Kate Edwards, Kate Edwards & Company