Focus on Customer Service Like Your Business Depends On It, Because It Does!
The success of any good business begins with customer service and when a business operator can understand the perspective of the guest, their business can have a positive brand image and increase repeat business. Over the past several months, this perspective has completely changed and although it is more important than ever to understand this, it is harder than ever to understand. Darren S. Denington, CFBE has spent the past 37 years in hospitality and for the past 22 years, his company Service with Style, has led the nation in customer service training, secret shopping and customer analysis. As you work to rebuild your business for a strong future, you need to build the trust of your guests today. During this high energy session, Darren will outline his strategies for implementing a true service program and help you understand what your customers are looking for today.
Speaker: Darren Dennington, Founder, Service with Style Hospitality Group